Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. In Order of any Personalised Item’s return request, Company can only provide a replacement (only if product is damaged during delivery ). Customers have to give proper evidence that the product is damaged during delivery (in form of recorder video). Once the evidences are verified then only company will provide a replacement to the customers
Additional non-returnable items:
- All Personalised Items (That are Created on Client Demand)
- Personalised Gift Boxes
- Personalised Statues
To complete your return or replacement, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at niyova3d@gmail.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged during delivery. If you need to exchange it for the same item, send us an email at niyova3d@gmail.com and send your item to: Aura Residency Ground Floor G-1 Sharda Nagar Kanpur.
Shipping returns
To return your product, you should mail your product to: niyova3d@gmail.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at care@niyova3d.com for questions related to refunds and returns.
